Privacy Policy

At Isa Sys, the privacy of our users and clients is an absolute priority. This Privacy Policy describes how we collect, use, protect, and share your personal information when you visit our website or hire our services.

1. Data Controller

The party responsible for the data collected through this website is Isa Sys, reachable via email at [email protected] and via WhatsApp at +57 317 803 8903.

2. Information We Collect

We collect personally identifiable information that you voluntarily provide to us through our contact channels:

  • Contact Forms and Email: Name, email address, and any other information you choose to include in your message.

  • WhatsApp: Phone number and profile data to manage quick inquiries.

  • Browsing Data: Through cookies and tools like Google Analytics, we collect non-identifying data such as anonymized IP addresses, browser type, and site behavior to improve our offerings.

3. Purpose of Data Processing

We use your data exclusively for the following purposes:

  • Responding to your inquiries and sending personalized quotes.

  • Managing the contractual relationship for web development, maintenance, and marketing services.

  • Sending updates regarding the status of your projects.

  • Complying with our legal and security obligations.

  • Note: We do not engage in mass advertising (SPAM) without your prior consent.

4. Legal Basis for Processing

The legal basis for processing your data is:

  • Consent: When you contact us via WhatsApp or email.

  • Contract Execution: Necessary to provide the contracted development and maintenance services.

5. Data Retention Period

Personal data will be kept as long as the commercial relationship is maintained or for the time necessary to comply with legal obligations. For inquiries that do not result in a contract, data will be deleted after a reasonable period of 12 months.

6. Third Parties and International Transfers

Isa Sys does not sell, rent, or lease your personal data to third parties. However, to provide our services, we use platforms that may process data outside your country of origin, all of which maintain high security standards:

  • Google (Site Kit/Analytics): For statistical analysis.

  • Payment Providers (Stripe/PayPal): For secure e-commerce transactions.

  • Web Infrastructure: High-security servers for data hosting.

7. Your Rights

You have the right at any time to:

  • Access your personal data.

  • Rectify inaccurate data.

  • Request deletion of your data when it is no longer necessary.

  • Object to the processing of your data.

To exercise these rights, please send a request to [email protected] attaching a copy of your ID or equivalent document.

8. Information Security

We implement technical and organizational measures (such as SSL certificates and firewalls) to protect your data against unauthorized access, loss, or alteration. However, no internet transmission is 100% secure; therefore, we urge you to use secure communication channels.